Front Office Associate

As the Front Office Associate at ClearPath your primary role will be to create a welcoming office environment for staff and guests. The position reports directly to ClearPath’s Operations Director and will work collaboratively with the Operations Advisor to ensure smooth daily operations.

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Job Responsibilities

Manage office visitor schedule, entering guest names into building security system and communicating with building staff. Greet and welcome guests in a friendly, approachable manner- including staff, donors, partners and high-profile guests. Notify staff of guest arrivals. Complete opening and closing office procedures. Maintain the reception area- ensure it is clean, organized and welcoming. Handle the delivery of incoming mail and packages. Answer incoming phone calls and manage email inbox for the operations team. Assist with office supply inventory and maintain office equipment to ensure they are running smoothly. Complete other clerical and administrative tasks/projects as assigned. Capabilities Service focus – place emphasis on creating customer loyalty by continually enhancing the customer experience. Accountability – take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source. Composure and resiliency – able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Professionalism – set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner that is aligned with generally accepted values and within the guidelines and best practices of their chosen profession. Time Management – focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities.

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Preferred Qualifications

High School Diploma or equivalent education. 1-3 years of professional experience in customer service, hospitality or other related field. This position is required to be onsite in the D.C. office 5 days a week between the hours of 8:30am-5:30pm. Exceptional organizational, customer service, interpersonal communication skills with the flexibility to thrive in a fast paced, changing environment and the ability to actively participate. Excellent verbal and written skills. Detail oriented and ability to manage multiple priorities. Ability to handle confidential/ sensitive information and use appropriate discretion. Proficient with Google workspace tools and ability to learn new programs quickly.