De Shawn Charmele Weekly-Logan Allen Tx Mobile: (972) 999-5326 Email:weeklydeshawn5@gmail.com CAREER SUMMARY Dynamic career reflecting, record breaking performance leader. Motivated and trusted operational management specialist with over $ 10 thousand in annual sales across a 1-state territory. Extensive, proven effective experience in process improvement, quality control, and customer satisfaction. Expert in team development and retention of high-quality employees. Outstanding communication and collaboration skills. Demonstrated strengths in reducing turnover, operational excellence in controlling overhead expenses and increasing the company’s bottom line. SKILLS 1 Years Operational Management Inventory Management Team Training and Development Public Speaking Client Relations Specialist Vendor Relations Specialist Merchandising Sales/ Product Placement Marketing Process Improvement Auditing Intercultural Communication Verbal and Written Communication Team Meeting Facilitation Analytic Implementation Interpersonal Communication Team Collaboration Moral Building Complex Issue Resolution Time Efficiency and Organization OBJECTIVES Word Perfect Spreadsheets PowerPoint Presentation WORK EXPERIENCE Century 21 Mesquite, Texas Account Representative September 2021-2022 • Opening Accounts, Customer Assistance, filing, answering phones etc. Extended Stay America – Plano TX, District Manager June 2017 – October 2019 • Managed 10 hotels locations in OK, AR, and TX region. Revenue $3-$9 million in annual sales • Responsible for the formulation of each property's Annual Budget, Forecasts and Capital Expenditure Improvement proposal. • Responsible for the management of labor standards and property level expenses to achieve maximum flow through to the bottom line for each hotel. • Responsible for planning, managing and oversee sales activities of the property(s) to meet revenue objectives. Coordinates and implements sales and marketing activities for the respective properties. • Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to Hotel Manager. Ensures that property management fosters a 100% guest satisfaction philosophy to all associates throughout the hotel. • Ensures that the Guest Service database is properly maintained for each hotel and that all complaints are being handled in an effective and timely manner. Ensures that the properties are following the organization’s policies and applicable laws. Provides management support to the Hotel Manager in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Cameron University Bachelor of Arts, 1996 Universal Life Church Honorary DD, MRS &DRS 2017-2020 Strayer University Med Texas A&M Commerce Honors: Oklahoma Broadcaster 1st Place in Television/Radio for Shows “This Week in Student Government and “Community Focus” Volunteered State Representatives Cindy Burkett, Victoria Nevea-Criado, Ron Kirby, Larry Bush and personally know and worker with former speaker of the house in Oklahoma Speaker T.W. Shannon Objectives: I have written proclamations and received honors from four Governors in two states Also, just to mention 6 Mayors in three states. Also, not to mention the 7 proclamations I for others. Reference Upon Request https://soundcloud.com/user-429768340/creole-place-writing-and?utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing
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