Eric Loesch

Experienced professional in Contact Center Management, Quality Assurance, Marketing Operations, and Data Analysis, seeking a leadership position. Proven track record in applying creative problem-solving and lean management skills

Some of my additional professional skills include: Customer Relations & Interpersonal skills – Able to understand and meet customers’ needs and expectations. Able to use good interpersonal skills in solving customers’ problems and building positive relationships. Communication Skills – Able to receive and transmit information using multiple communication channels; able to use proper radio and telephone techniques and speak in a clear, understandable manner. Problem Solving and Resource Allocation – Able to analyze information, identify alternatives, and make sound, logical and effective decisions. Able to ensure optimal utilization of available resources. Teamwork & Cooperation – Able to build smooth, cooperative working relationships. Able to build trust in associates to maintain optimal team performance and eager to assist team members when possible. Time Management and Multi-tasking – Able to perform multiple tasks and use time efficiently. Flexibility & Adaptability – Able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Able to multitask and rotate among job functions as needed. Computer and Technology Skills – Expert in use of spreadsheets, databases and word processing applications. Able to quickly integrate new proprietary systems and processes.