Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, and Outlook)
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications, including reports, memos, letters, and e-mails
Ability to maintain accuracy and composure under pressure to handle clients' complaints and difficult situations effectively.
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
