Experienced Director of Operations with over 20 years of proven leadership in complex service operations within the IT and Customer Service sectors. Passionate about delivering exceptional solutions that surpass customer expectations and drive business growth. Adept at building and mentoring high-performing teams, refining key performance indicators, and fostering collaboration across internal and external stakeholders. Holder of certifications in ITIL, Novell CNE, and ITIL Foundation Level, showcasing expertise in process enhancement, hardware, and customer relationship management.
I'm open to it.
