Nicholas Roberts: Tech Product / Program Manager / Full Stack Engineer My career spans 20-years as a tech product/program manager and full-stack solution engineer. Currently, I am a senior Customer Engineer at Section.io, a web performance and security multi-sided platform for e-commerce, marketing, and government customers like Toyota, Lexus, Boxycharm, Bigcommerce, and the Victorian government. Previously I managed software development for a portfolio of technical products at Sonic.com My medium-term goal is to become a successful, dynamic Technical Program / Product Manager leading cross-functional product teams, building world-changing, planet-scale products & services that customers buy and that people love. Professional Experience Highlights Customer Engineer, Section.io, Remote (Boulder, CO, USA), May 2019+ - I am a senior Customer Engineer for a web performance and security multi-cloud platform. - Customer-facing full-stack engineer in a multi-sided web perf & security market-place / platform. - Fully remote chat-ops scaleup startup: K8, P8, Slack, Zendesk, Zoom, Github, Google Suite. - Geo-distributed multi-cloud: Digital Ocean, AWS, Google Compute, Lumen. - We accelerate & secure e-commerce Magento, BigCommerce, SAP & other customer websites. - Tech-stack: Ubuntu, Kubernetes, Docker, Varnish, OpenResty, Optidash, ShieldSquare, ThreatX. https://www.section.io/ Programming Project Manager, Sonic.com, Santa Rosa, CA, USA, July 2017 - April 2019 - I coordinated technical product development for a Bay Area gigabit fiber broadband & telecommunications provider from the Systems Operations Center for the Systems Architect. - Sonic’s first technical project manager, building frameworks for projects such as Scrum, Gannt. - Daily managed a project development portfolio in JIRA and product specs in Confluence, service design in Miro. - Communications via Skype & Hipchat, email & face-to-face meetings. - Successfully delivered; product-as-service WIFI-mesh, direct-debit ACH bank integration, crowd-sourced viral FCC lobbying, new connection service, e911 & mobile-first member tools. https://www.sonic.com Drupal & WordPress Webmaster, Californian Institute Regenerative Medicine, SF, 2014-16 - Drupal & WordPress webmaster for a Cal gov biotech agency. 6000+ pages, 15 content types. - I owned Drupal & WordPress code & database DevOps lifecycle, site-building, and rich content management. - Fully defended the agency against Drupageddon. https://www.cirm.ca.gov Web Project Manager, Mantra Resorts (Guerilla Marketing), Queensland, Australia, 2007 - Technical project manager for hotel booking conglomerate multisite. 3 properties, 10k+ pages. - I owned the complete SDLC: requirements gathering, development, production, and operations. https://www.mantra.com.au - Project Manager / Webmaster, This Is Not Art / Culture Hunter, Australia, 2004 -2005 - The project manager, developer & webmaster for cultural events & online directory Webmaster, Nationwide News (News Corp), Sydney, Australia, 2000 - 2003 - I wrangled pioneering & profitable multimedia, website publishing & eCommerce projects, working with IT, management, creative, marketing, production, journalists, editors & advertising execs. - A keystone technical web resource for 30 news properties at News Corp HQ during 9-11 & Gulf 2. - I was the lead implementer for an intranet for 2000 staff in 4 sites using SharePoint. https://www.bloomberg.com/profile/company/563419Z:NZ Webmaster, Meat & Livestock Australia, Sydney, 1999 - I was the webmaster in the AUS national protein industry peak-body running ColdFusion. IT Contractor, London, 1998-1999. - Freelance IT contractor, manager & web developer during the London dot com boom. Contacts: Nicholas Roberts, 510 684 8264, Email niccolox@devekko.com Personal www.niccolox.com, Linkedin: https://linkedin.com/in/niccolo/ Portfolio: https://docs.google.com/presentation/d/160NDScTerpyxPG_vAsHAQHiT-25jPzKG1PwFYVK_7QM/edit?usp=sharing Resume: https://docs.google.com/document/d/1T5SNm_awCyTt7rJeQcBo67BPo_a4i1MX2xXvyXSbOro/edit Github: https://github.com/niccolox/ Twitter: https://twitter.com/niccolox/
