Michael Cook
10+ YOE
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Raleigh, NC
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Other
Experienced Director of Operations with over 20 years of proven leadership in complex service operations within the IT and Customer Service sectors. Skills: • Proven success in operations management • Strategic planning and execution • Leadership and team development • Customer relationship management • Process improvement and optimization • Budgeting and financial analysis • Stakeholder collaboration and alignment • Quality Assurance and SLA/KPI management • ITIL, Novell CNE, and ITIL Foundation Level certified • Proficient in Excel, Word, PowerPoint, and Email • Conflict resolution and negotiation expertise • Excellent time management and organization